Job Listing

Business Analyst

Austin, TX

General Description:

Performs senior-level business/systems analysis work. Coordinates gathering, development, and documentation of user requirements; and the review, assessment, and improvement of business processes.  Uses best practices in business analysis and process modeling.  Must be able to apply analytical skills to various business and technical processes.  Works under the direction of the Business Analysis Manager.

Functional Responsibilities:

Essential Functions:

  • Identifies opportunities for improving business processes with and without systems and assists in the preparation of proposals to procure or develop new systems.
  • Assesses and reviews user requirements, procedures, and problems to automate or improve existing systems; and computer system capabilities, workflow, and scheduling limitations.
  • Coordinates the service request life cycle through customer-related service request responses, business requirements coordination across program areas, business requirements elicitation from requesters, and technical specifications and related artifacts review; and monitors system integration and user acceptance testing prior to implementation.
  • Identifies potential project risks and options for mitigation.
  • Identifies and resolve issues and risks associated with approved projects.
  • Troubleshoots and solve problems relating to production systems, programs and business processes.
  • Reviews complex project artifacts such as project charters, design documentation, test plans, and risk assessment plans, and provides feedback. 

Other Duties and Responsibilities:

  • Develops training curriculum and conduct formal system training.
  • Processes change requests; and manages a project’s scope, acceptance, installation, and deployment.
  • Performs other duties as assigned.

Policy Requirements

  • Attends work regularly in accordance with agency leave and attendance policies
  • Complies with all applicable agency policies and procedures, including safety and standards of conduct





Years Skills/Experience
  • Graduation from an accredited four-year college or university with major course work in management information systems or business is preferred.  
5 years
  • Five years of experience planning, eliciting, analyzing, and managing business requirements and monitoring throughout the software development life cycle (SDLC)
5 years
  • Five years of experience leading simple and complex business process reengineering and transformation efforts that deliver efficiency improvements in quality and customer experience
5 years
  • Five years of experience performing a liaison role between functional and technical teams
5 years
  • Five years of experience leading project teams and/or operational and strategic organizational efforts that involved managing changes and stakeholder relationships, tracking and communicating performance, ensuring resource availability and allocation, coordinating third parties/vendors and delegating tasks
5 years
  • Five years’ experience with projects addressing some of the following fields:  data management, data quality, secure data transfers, data warehousing, data modeling, or data migration

Knowledge, Skills and Abilities

  • Ability to obtain and sustain the cooperation of others. 
  • Ability to analyze and troubleshoot complex issues and propose solutions. 
  • Ability to analyze systems and procedures.
  • Ability to write and revise standards and procedures.
  • Ability to handle multiple projects.
  • Ability to communicate effectively using excellent written and verbal communication skills.
  • Ability to communicate at all management levels and to communicate with both technical and non-technical personnel. 
  • Ability to understand each division’s business processes and their dependencies. 
  • Knowledge of business analysis procedures, business process modeling and design, requirements and process modeling tools, and meeting facilitation.
  • Ability to provide excellent customer service.
  • Ability to present a professional image and demeanor to internal and external contacts.



Years Skills/Experience
  • Experience in a wide range of business environments including business consulting experience is preferred. 
  • Experience with PeopleSoft or other ERP applications
  • Experience and/or knowledge of MS SharePoint technologies

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