Customer Engagement Process (CEP) and Continuous Support Process (CSP)

Customer Engagement Process (CEP)
Sistema’s powerful delivery is predicated on strong Relationships

• Your Sistema Account Executive (AE) works thoroughly with you and listens, documents, questions, and explains back your exact requirements. 
  • The Sistema AE and the Sistema Recruiter meet to work and fully understand the requirement.
  • The Sistema Recruiter works through proprietary processes to find the right candidate.

• A strategic option for the Sistema client is our ability to provide a customized approach to your specific challenge.  Working with the Sistema AE to develop an approach that works for all partners involved:
  • Peculiar time frames
  • Specific individuals (easy terms with the former employee/contractor to begin immediately)
  • Specialized skillsets
  • Contract-to-hire
  • Sistema has a list of specialized approaches with our clients

Continuous Support Process (CSP)

• A key differentiator is Sistema’s relationship with every contractor. 
  • Every Sistema contactor is involved in our Continuous Support Process (CSP). 
  • This process ensures that the relationship between Client-Contractor-Work Assignment-Sistema is working well and addresses any potential issues before they arise. 

Categories:

• Application / Software Development
• Database Administration
• Web Development
• Quality Assurance & Testing
• Infrastructure – Systems, Service Desk, Networking, Telecommunications
• Project Management
• Cybersecurity and Monitoring
• ERP
• Big Data Analytics
• DevOps
• Artificial Intelligence
• Business Intelligence
• UI/UX
• Cloud Computing – Strategy & Transformation, Migration, Application Development & Integration, Security and Digital Workplace
• Robotics Process Automation