Customer Engagement Process (CEP) and Continuous Support Process (CSP)
Customer Engagement Process (CEP)
Sistema’s powerful delivery is predicated on strong Relationships
- Your Sistema Account Executive (AE) works thoroughly with you and listens, documents, questions, and explains back your exact requirements.
- The Sistema AE and the Sistema Recruiter meet to work and fully understand the requirement.
- The Sistema Recruiter works through proprietary processes to find the right candidate.
- A strategic option for the Sistema client is our ability to provide a customized approach to your specific challenge. Working with the Sistema AE to develop an approach that works for all partners involved:
- Peculiar time frames
- Specific individuals (easy terms with the former employee/contractor to begin immediately)
- Specialized skillsets
- Sistema has a list of specialized approaches with our clients
Continuous Support Process (CSP)
- A key differentiator is Sistema’s relationship with every contractor.
- Every Sistema contactor is involved in our Continuous Support Process (CSP).
- This process ensures that the relationship between Client-Contractor-Work Assignment-Sistema is working well and addresses any potential issues before they arise.
- Application / Software Development
- Database Administration
- Web Development
- Quality Assurance & Testing
- Infrastructure – Systems, Service Desk, Networking, Telecommunications
- Project Management
- Cybersecurity and Monitoring
- Big Data Analytics
- Artificial Intelligence
- Business Intelligence
- Cloud Computing – Strategy & Transformation, Migration, Application Development & Integration, Security and Digital Workplace
- Robotics Process Automation