Job Listing

Austin, TX
ServiceNow Developer - Solicitation# RFR017BFY25
Texas Department of Information Resources (DIR)
 
This is an in-office, Austin role, you will serve as a ServiceNow developer supporting the Information Technology Services team to build out functionality in a newly configured ServiceNow instance to meet the business needs for ITS and other agency departments/teams.
The ideal candidate will have a strong background in ServiceNow development, including experience with ITSM ServiceNow modules. This role involves designing, developing, and implementing ServiceNow solutions to enhance our IT service management processes.
In this role, you will:

• Design, develop, and configure ServiceNow solutions, including customizations and enhancements as the program grows.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Assist in the documentation of processes, workflows, and technical configurations.
• Work with Subject Matter Experts to develop and maintain ServiceNow workflows, scripts, business rules, UI policies, and client scripts.
• Integrate ServiceNow with other enterprise systems using REST/SOAP APIs and other integration methods.
• Lead and participate in unit testing and ensure quality standards are met.
• Assist in development of upgrade plans and procedures.
• Provide support for ServiceNow-related issues, troubleshooting, and resolving problems as needed.
• Defines and manages the roles and access privileges of individual users and devices to a variety of applications to prevent unauthorized access.
• Participate in the development of ServiceNow best practices, standards, and guidelines.
• Stay updated with the latest ServiceNow features, releases, and industry trends.

 
Required Qualifications:

• 5+ years in ServiceNow configuration and development experience with ITSM, ITAM and/or equivalent
• Basic understanding of developing customized application using the ServiceNow App Engine module including implementation of the data model, user experience components, logic and automation, and security
• Deep functional and technical knowledge of the ServiceNow configuration and implementation
• Functional knowledge and implementation experience of IT Asset Management (ITAM) frameworks and demonstrated project management skills and experience working directly with customers and clients
• Expert knowledge of ServiceNow performance, availability monitoring, and analysis as well as configuration management
• Ten (10) years of professional experience working in information technology operations, support, or a related field.
• Four (4) or more years of professional experience administering the ServiceNow platform.
• ServiceNow Certified System Administrator.

Preferred Qualifications:

• Experience designing, implementing, and managing ServiceNow ITSM processes
• Experience designing, implementing an ITIL and/or Agile processes and methods.
• A strong understanding and proficiency in ServiceNow platform administration, including configuration, customization and scripting.
• Experience with ServiceNow ITSM or ServiceNow ITOM.
• Experience designing, implementing and managing connectors and integrations from ServiceNow to other platforms and information sources.

Preference for one of the following certifications:

• ServiceNow Implementation Specialist Certifications (preferably including Service Mapping or Service Management)
• ITIL Foundation.
• ITIL Managing Professional or other ITIL advanced certification.

Knowledge, Skills, and Abilities

• Knowledge of the ServiceNow platform, architecture, functionality, and best practices.
• Knowledge of the principles, best practices, and techniques of system delivery and operations management.
• Knowledge of the broad scope of work management, Agile delivery and best practices for deployment lifecycle, build and integration testing, deployment and rollback.
• Knowledge of ITSM systems.
• Knowledge of ITIL best practices and methods.

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Actual Years Experience	Years Experience Needed	Required/ Preferred	Skills/Experience
	10	Required	Professional experience working in information technology operations, support, or a related field.
	8	Required	With ServiceNow configuration and development experience with ITSM, ITAM and/or equivalent
	8	Required	Deep functional and technical knowledge of the ServiceNow configuration and implementation
	8	Required	Expert knowledge of ServiceNow performance, availability monitoring, and analysis as well as configuration management.
	5	Required	Functional knowledge and implementation experience of IT Asset Management (ITAM) frameworks and demonstrated project management skills and experience working directly with customers and clients
	4	Required	Professional experience administering the ServiceNow platform.
	3	Required	Understanding of developing customized application using the ServiceNow App Engine module including implementation of the data model, user experience components, logic and automation, and security
	3	Required	ServiceNow Certified System Administrator.
	5	Preferred	Experience designing, implementing, and managing ServiceNow ITSM processes
	5	Preferred	Experience designing, implementing an ITIL and/or Agile processes and methods.
	5	Preferred	A strong understanding and proficiency in ServiceNow platform administration, including configuration, customization and scripting.
	5	Preferred	Experience with ServiceNow ITSM or ServiceNow ITOM.
	5	Preferred	Experience designing, implementing and managing connectors and integrations from ServiceNow to other platforms and information sources.

 
I need Three References
 
 

Reference Name (Required):
Title (Optional)
Company Name (Required):
Phone Number (Required include area code):
E-mail address (Optional):
Professional Relationship (Optional):

 
  Peer                                                                      Co-Worker                                                                                                                                                Supervisor
 
  Customer                                                             End-User                                                                                                                                                   Subordinate
 
 

Reference Name (Required):
Title (Optional)
Company Name (Required):
Phone Number (Required include area code):
E-mail address (Optional):
Professional Relationship (Optional):

 
  Peer                                                                      Co-Worker                                                                                                                                                Supervisor
 
  Customer                                                             End- User                                                                                                                                                 Subordinate
 
 

Reference Name (Required):
Title (Optional)
Company Name (Required):
Phone Number (Required include area code):
E-mail address (Optional):
Professional Relationship (Optional):

 
  Peer                                                                      Co-Worker                                                                                                                                                Supervisor
 
  Customer                                                             End- User                                                                                                                                                 Subordinate