Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. |
Actual
Years
Experience |
Years
Experience
Needed |
Required/
Preferred |
Skills/Experience |
|
4 |
Required |
Experience with help desk / service desk services. |
|
4 |
Required |
Experience with help desk software (e.g. ticketing systems, knowledge bases). |
|
4 |
Required |
(at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.) |
|
4 |
Required |
(at least 2) High-level knowledge of information technology systems and best practices. |
|
4 |
Required |
(at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio) |
|
4 |
Required |
(at least 2) Experience working with SharePoint Lists. |
|
4 |
Required |
(at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users. |
|
4 |
Required |
(at least 2) Experience with call handling. |
|
2 |
Preferred |
Experience with Remedy / BMC Helix. |