Years |
Skills/Experience |
5 |
Must have a deep understanding of ServiceNow and working knowledge of the Common Service Data Model |
5 |
IT Asset Management and/or Configuration Management experience. |
3 |
Experience in working with inventory discovery tools and infrastructure management tools used to provide asset inventory data (e.g., ServiceNow Service Mapping) |
3 |
Experience driving SACM process adherence throughout a complex IT organization using data. |
4 |
Experience in the use of KPIs to track trends and drive behavior. |
4 |
Experience using data analysis tools to gain insights into data quality and trends. |
2 |
Experience with IT Service Management, ITIL practices |
3 |
Strong verbal and written communication skills. |
2 |
Demonstrated ability to communicate CMDB, Asset Management concepts, rationale, and implementation tools and techniques |
1 |
Practical experience with relational database structures and with record relationships and data keys |
2 |
Have the ability to quickly establish credibility with the delivery teams (internal and external). |