Process Improvement Engineer 7923
Austin, TX
Worker will perform these tasks:
- Identify, create, and participate in the implementation of customer-focused, quality IT process improvements, enabling tools, and systems that deliver tangible value.
- Analyze processes, data, and systems – identify improvement opportunities and make recommendations based on results of analysis.
- Gather and document business requirements from all impacted stakeholders.
- Serve as an advisor on projects, using experience and knowledge of IT Service Management best practices
- Lead solution design and translate design into process documentation
- Assist in identification of how processes can be translated into TxDOT IT tools such as ServiceNow.
- Partner with TxDOT IT staff from all areas to co-create processes that work for the overall organization.
- Use superior listening skills and effective problem-solving to identify options and ultimately recommendations where compromise and acceptance of minimally viable product is achieved.
- Apply critical thinking, problem-solving methodologies, and a systemic approach to design/implementation of plans related to the roll out of full-scale Service Management
- Integrate Continuous Improvement methodology and framework into work.
- Partner to identify critical to quality metrics and support the operationalization of monitoring and management to deliver improved performance.
- Successfully deploy and support organizational change management (i.e. training, communication, knowledge transfer, stakeholder engagement, change management, etc.).
The workers responsibilities and skills must include:
WORKER SKILLS AND QUALIFICATIONS (Required)
Minimum (Required): insert specific minimum skills for this Contract Position)
| Years |
Skills/Experience |
| 2 |
Experience delivering process re-design and/or best practice implementation, using
approaches such as Lean and Six Sigma to achieve results |
| 2 |
Experience leading problem-solving with cross-functional teams to deliver improvements |
| 1 |
Experience mobilizing and leading people in cross functional teams, with excellent interpersonal and organization/management skills and an ability to motivate teams to
accomplish shared goals under timelines |
| 1 |
Experience with IT Service Management, ITIL practices |
| 3 |
Strong verbal and written communication skills. |
| 2 |
Demonstrated use of data to drive decisions, yet comfortable with ambiguity and able to balance a bias for action with an understanding of appropriate risk |
Preferred (Optional): insert specific preferred skills for this Contract Position)
| Years |
Skills/Experience |
| 2+ |
Experience with IT Service Management, ITIL practices |
| 2+ |
Experience with application of quality engineering, lean/six sigma and/or process
improvement principles |
| 1 |
Experience working with external vendors and/or Quality Assurance efforts a plus |
| 1 |
Experience entering a project that is already in progress and demonstrating ability to
eff ectively assume responsibilities quickly |