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Process Improvement Engineer 7923

Austin, TX
Worker will perform these tasks:
  • Identify, create, and participate in the implementation of customer-focused, quality IT process improvements, enabling tools, and systems that deliver tangible value.
  • Analyze processes, data, and systems – identify improvement opportunities and make recommendations based on results of analysis.
  • Gather and document business requirements from all impacted stakeholders. 
  • Serve as an advisor on projects, using experience and knowledge of IT Service Management best practices
  • Lead solution design and translate design into process documentation
  • Assist in identification of how processes can be translated into TxDOT IT tools such as ServiceNow.
  • Partner with TxDOT IT staff from all areas to co-create processes that work for the overall organization.
  • Use superior listening skills and effective problem-solving to identify options and ultimately recommendations where compromise and acceptance of minimally viable product is achieved.
  • Apply critical thinking, problem-solving methodologies, and a systemic approach to design/implementation of plans related to the roll out of full-scale Service Management
  • Integrate Continuous Improvement methodology and framework into work.
  • Partner to identify critical to quality metrics and support the operationalization of monitoring and management to deliver improved performance.
  • Successfully deploy and support organizational change management (i.e. training, communication, knowledge transfer, stakeholder engagement, change management, etc.).
The workers responsibilities and skills must include:

Minimum (Required): insert specific minimum skills for this Contract Position)
Years Skills/Experience
2 Experience delivering process re-design and/or best practice implementation, using
approaches such as Lean and Six Sigma to achieve results
2 Experience leading problem-solving with cross-functional teams to deliver improvements
1 Experience mobilizing and leading people in cross functional teams, with excellent interpersonal and organization/management skills and an ability to motivate teams to
accomplish shared goals under timelines
1 Experience with IT Service Management, ITIL practices
3 Strong verbal and written communication skills.
2 Demonstrated use of data to drive decisions, yet comfortable with ambiguity and able to balance a bias for action with an understanding of appropriate risk

Preferred (Optional): insert specific preferred skills for this Contract Position)
Years Skills/Experience
2+ Experience with IT Service Management, ITIL practices
2+ Experience with application of quality engineering, lean/six sigma and/or process
improvement principles
1 Experience working with external vendors and/or Quality Assurance efforts a plus
1 Experience entering a project that is already in progress and demonstrating ability to
eff ectively assume responsibilities quickly

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