| Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. | |||
| Actual Years Experience |
Years Experience Needed |
Required/ Preferred |
Skills/Experience |
| 8 | Required | Provide technical assistance to computer system users on a variety of issues. | |
| 8 | Required | Identifies, researches, and resolves technical problems. | |
| 8 | Required | Responds to telephone calls, email, and personnel requests for technical support | |
| 8 | Required | Documents, tracks, and monitors the problem to ensure a timely resolution. | |
| 8 | Required | Ability to develop solutions for complex network, desktop, and server problems. | |
| 8 | Required | Has knowledge of commonly used concepts, practices, and procedures within a particular field. | |
| 8 | Required | Answer questions or resolve computer problems for clients in person, via telephone or from remote location. | |
| 8 | Required | May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. | |
| 8 | Required | Provide service and preventive maintenance activities on terminals, printers, personal computers, etc. | |
| 8 | Required | Basic knowledge of electrical/mechanical principles and basic electronics. | |
| 8 | Required | Read and comprehend technical service manuals and publications. | |
| 8 | Required | Able to diagnose and repair products by replacing worn or broken parts and making technical adjustments. | |
| 8 | Required | Makes appropriate use of reference publications and diagnostic aids in resolving technical problems. | |
| 8 | Required | Strong communication skills. | |
| 8 | Required | Assist in coordination of changes, upgrades and new products, ensuring systems shall operate correctly in current and future environment. | |
| 8 | Required | Provide accurate and complete answers to general use and administrative environment questions in a timely manner. | |
| 8 | Required | Implement shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors. | |
| 8 | Required | Communicate accurate and useful status updates. | |
| 8 | Required | Manage and report time spent on all work activities. | |
| 8 | Required | Ability to work in a team environment. | |
| 8 | Required | Has a basic understanding of ITSM practices along with working knowledge of help desk software, databases and remote control. | |
| 8 | Required | Able to receive calls and inquiries, provide support in accordance with established processes and document incidents and remedies. | |
| 8 | Required | Must be a great communicator and be able to translate technical knowledge into actionable direction. | |
| 8 | Required | Has a basic understanding of EIR Accessibility and assistive technologies used by people with disabilities. | |
| 8 | Required | Understands protocols for communicating with customers requiring special assistance to obtain required or requested information. | |
| 8 | Preferred | 8 or more years of experience in providing help desk support. | |