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Legal Case Management System Project Manager MSPM

Austin, TX
Austin, TX
Legal Case Management System PM - Solicitation# 30222LCMSPM
Office of the Attorney General (OAG)

The OAG is requesting the services of a highly experienced project manager to fill the role of Legal Case Management Implementation Project Manager. The OAG will soon be implementing a solution for an enterprise-wide legal case management and collections system that supports an array of functions for various OAG divisions.  The selected candidate will provide the following services:
  • Lead all phases of the Implementation from preparation through post-implementation.
  • Coordinate and collaborate with OAG’s legal services divisions, executive leadership, as well as internal project managers and team members to implement change management, project planning, resource allocation, steering committee leadership, and team organizational structure management.
  • Manage inbound questions from internal stakeholders and work closely with stakeholders to address their business needs
  • Lead meetings to discuss issues, present findings and determine strategy for solutions
  • Document legal recommendations and communicate them to stakeholders within OAG using appropriate terminology and discretion
  • Work with stakeholders to identify risks to the business, conduct research and make recommendations for solutions
  • Represent legal divisions in the selection of proposed solution and ensure that end users requirements are understood and implemented
  • Maintain repository for project artifacts and create resources and processes to meet project needs
  • Identify and implement process improvements within the Legal Divisions and other stakeholders in other departments
  • Track implementation of business users recommendations to completion, and coordinate spot checks to ensure consistent adoption
  • Coordinate and support user-centric trainings and ensure materials are produced for internal teams and other departments
  • Work with Project Director to prepare status reports for management, Executive Steering Committee and Executive Sponsor covering all aspects of the project, including but not limited to project status, staffing issues/needs, resource needs, concerns, and risks.
  • Develop positive, strong, and collaborative relationships with cross-functional teams across organization to enhance effectiveness and ability to deliver on complex tasks.
  • Coordinate the design and development of operational and technical processes to address existing systems functionality, newly developed or procured systems, and remediation of legacy systems.
  • Collaborate with IT and Legal Divisions to configure and maintain tools and technologies that increase efficiency and value to the business.
  • Establish project’s direction and goals to align the agency’s business and technology needs.
  • Develop a project plan that incorporates timelines, priorities, and resources for both the affected business areas and the IT team to ensure the successful implementation of a new legal case management system and the remediation/replacement/decommissioning of all other ancillary systems and processes currently related to the agency’s active legal case management systems
  • Facilitate meetings, documentation, and distribution of meeting proceedings and action items.
  • Identify key business functions and stakeholders to participate in workgroup sessions.
  • Participate in gathering new or validating requirements with business area and IT subject-matter experts (SMEs). Participates and oversees translating the client's business requirements into specific systems, applications or process designs.
  • Coordinate and conduct review sessions with various Initiative stakeholders and executive leadership.
  • Provide leadership and direction to other members of the project team, key stakeholders, other agencies, and third-party vendors, and align people with the project’s goals and agency’s needs.
  • Communicate to project team members, stakeholders, customers, and the Executive Steering Committee in a clear and effective manner.
  • Facilitate communication and collaboration and negotiate effective strategies between business areas, stakeholders, process owners, and project teams in a practical, realistic way to address business and technology goals and needs.
  • All other duties as assigned.
Preferred Requirements
  • Excellent verbal and written communication skills
  • Excellent research, problem solving and analytical thinking skills
  • Excellent customer service skills
  • Strong project management skills; highly organized, detail-oriented and refined time management skills
  • Ability to work independently and demonstrate sound judgment under high stress,  time critical deadlines
  • Ability to work effectively and collaboratively in a team environment
  • Ability to build relationships with and influence individuals both vertically and horizontally within the organizational hierarchy
  • Ability to manage and diffuse potentially confrontational situations with patience, diplomacy and tact
Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
  10 Required In the field of Project Management
  5 Required Managing midsized to large teams
  5 Required Experience with MS Project, MS Office, Visio, and status reporting tools
  5 Required Experience in developing and analyzing processes/systems and sees projects through to completion
  5 Required Experience in conducting fit/gap analysis on third party vendor tools
  5 Required Strong analytical and problem-solving skills with great attention to detail
  5 Required Team player with strong influencing and communication skills at all organizational levels
  3 Required Demonstrated work experience in a legal environment, such as a law firm or legal case management system vendor
  3 Required Experience with legal case management applications
  3 Required Implementing, managing, or maintaining legal case management systems
  3 Required Bachelor’s degree in legal studies or other relevant field or relevant equivalent experience

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